Privacy Policy

Who We Are

Skinglow Clinic is a boutique aesthetic clinic based in Notting Hill, London. Our website address is: https://skinglowclinic.co.uk

Information We Collect

When you submit an enquiry through our website, we may collect personal information including:

• Your name

• Email address

• Phone number

This information is used solely to respond to your enquiry, provide customer support, and communicate regarding our treatments or services.

Appointment Bookings

Our website may redirect you to the Pabau booking system to schedule appointments and consultations.

When making a booking through Pabau, you may be asked to provide personal information such as:

• Name

• Contact details

• Appointment preferences

• Medical or treatment-related information where applicable

This information is processed securely through Pabau in accordance with their own privacy policies and data protection standards.

For more information, please visit:
https://www.pabau.com/privacy-policy

Online Store & Orders

Our website may offer cosmetic and skincare products for purchase through our WooCommerce store.

When placing an order, we collect shipping and contact details necessary to process and deliver your purchase, including:

• Full name

• Shipping address

• Email address

• Phone number

Payments on our website are securely processed by Stripe. We do not store or have access to your full payment card details.

For more information, please review Stripe’s Privacy Policy:
https://stripe.com/privacy

Cookies

Our website may use cookies to improve your browsing experience and website functionality.

Cookies help us:

• Understand website usage and performance

• Maintain secure sessions

• Improve user experience

You can disable cookies through your browser settings at any time.

Embedded Content From Other Websites

Some pages on this website may include embedded content such as Instagram feeds, videos, or maps. Embedded content from external websites behaves exactly as if you visited those websites directly.

These third-party websites may collect data about you, use cookies, and monitor your interaction with their content.

How We Store Your Data

We retain personal information only for as long as necessary to:

• Respond to enquiries

• Fulfil product orders

• Manage appointments and consultations

• Meet legal, accounting, or regulatory obligations

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse.

Your Rights

You may request to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your personal data

To make a request regarding your data, please contact us directly through the contact information provided on our website.

Third-Party Services

We may use trusted third-party services to help operate our website and business, including:

• Pabau for appointment bookings and clinic management

• Stripe for payment processing

• WooCommerce for online store functionality

• Website analytics and security tools

These providers process data in accordance with their own privacy policies and applicable data protection laws.

Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our team.